Registering a Domain Name

  1. We make no representation that the domain name you wish to register is capable of being registered by or for you. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk; (this clause is present just in case a customer informs us that they wish to register a name and someone else registers it a short period beforehand, it does not mean that RochWeb will not attempt to register all enquiries as quickly as possible).

  2. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name or cancellation of the domain name by the relevant naming authority. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

  3. We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled. at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

  4. We give no warranty that your domain name is or will continue to be available for your use or that no domain name is or will be registered which conflicts with your domain name or which otherwise affects your use of your domain name.

  5. We shall not release any domain to another provider unless full payment for that domain and any other domain registered by the same client has been received by us. You shall not sell any domain for which payment has not been received by RochWeb.

Our current charges for domain name registration & renewal can be found on our domain registration page.

There is no charge for the following domain services:

  • Domain Parking
  • Transferring domain names to us (except for any registration fees)
  • Transferring domains to another registrar (as long as all fees due to Rochweb are paid)

Renewal & Expiry
All domains are renewed on an bi-annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. Rochweb take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires. Alternatively you can login into your account and cancel the order there. All domains will be auto renewed 14 days in advance of the domain name expiring and billed on the date of renewal.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after which to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £80 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Rochweb will not guarantee the renewal of a domain name.

Cancelling a Domain Name
If you no longer wish to carry on with your contract with rochweb, please email us no less than 14 days before your services are due to be renewed. You can also do this by raising a ticket through our helpdesk system (click here).
Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, Rochweb will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Top Level Domains (.com .net .org .info .biz .name)
RochWeb is a partner for eNom Inc. All domain registrations for the TLD's above are registered by RochWeb on behalf of you through eNom Inc. and as such are bound by the Terms and conditions found by clicking the link below.

gTLD Domain Terms and Conditions

.UK Domain Names (, etc)
Rochweb is a Registrar for Nominet UK and all domain names ending in .uk are registered by us on your behalf and therefore are subject to a contract with Nominet. Terms & Conditions for registrants including Nominets domain name registration T&C's can be found by clicking the following link:

Nominet Terms and Conditions of Domain Name Registration

Here at Rochweb we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit a ticket using our helpdesk system (click here) including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you are not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry) using the following link:

Nominet Complaints Procedure

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